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Shipping policy

Last updated: May 2026

At JNA Ingredient Co., we aim to pack and dispatch orders as carefully and efficiently as possible.

Orders are typically dispatched within 1–3 business days, excluding weekends, public holidays, and peak periods.

Once your order has been dispatched, tracking details will be provided via email where available.

SHIPPING RATES & FREE SHIPPING

Shipping rates are calculated at checkout based on order weight, dimensions, destination and the applicable shipping service.

Free standard Australian shipping is available on eligible orders over $249.

The free shipping offer applies to orders with a total shipping weight of up to 10 kg. Orders over 10 kg are subject to our applicable bulk freight rates and are excluded from the free shipping offer.

Bulk freight charges are calculated at checkout based on the total shipping weight of the order.

Shipping rates are calculated at checkout based on order weight, dimensions, destination, and selected shipping method.

DELIVERY ESTIMATES
Delivery timeframes are estimates only and may vary depending on your location, courier delays, weather events, peak shipping periods, or other circumstances outside our control.

Estimated delivery time after dispatch:

  • Metro areas: 2–6 business days

  • Regional areas: 3–10 business days

SHIPPING DETAILS
Customers are responsible for ensuring shipping details are entered correctly at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

If authority to leave is selected or permitted by the carrier, parcels may be left unattended at the delivery address. Customers should ensure the nominated delivery location is suitable and secure.

DAMAGED, LOST OR MISSING PARCELS

If your order arrives damaged, or your parcel appears to be lost or missing in transit, please contact us as soon as possible at info@jnaingredientco.com.au.

Please include:

  • Your order number
  • A brief description of the issue
  • Photos of the parcel, packaging and affected products where applicable
  • Any relevant tracking or delivery information

For parcels that appear to be lost or missing, we may need to lodge an enquiry or investigation with the relevant carrier before the matter can be resolved.

If an order arrives damaged, incorrect, or is confirmed as lost in transit, we will assess the circumstances and provide an appropriate resolution in accordance with your rights under the Australian Consumer Law.

INTERNATIONAL ORDERS
International shipping may be available on selected orders.

Customers are responsible for ensuring products can be legally imported and used within their jurisdiction and are responsible for any customs duties, taxes, import fees, or regulatory requirements that may apply.